Hungrrr vs Flipdish: Which Restaurant Ordering Platform Is Better?

Hungrrr vs Flipdish: A Direct Comparison

Hungrrr and Flipdish both let restaurants take orders directly, without handing a marketplace a cut of every sale. That's roughly where the overlap ends. Hungrrr builds ordering websites and apps. Flipdish builds those too, and then the POS, kiosks, phone ordering, marketing and payments that sit around them.

So the useful question isn't which one has the nicer checkout page. It's whether you want an ordering tool, or one system that runs the whole front of house. If you want the short answer, Flipdish does a lot more, and for most restaurants that are serious about direct orders, the extra pieces are the ones that save money.

What Is Hungrrr?

Hungrrr is a UK company that builds branded ordering websites and apps for restaurants, takeaways and other hospitality businesses. It's aimed at independents and small chains who want to move orders away from Just Eat, Uber Eats and Deliveroo and stop paying commission on them.

The product covers:

  • Branded ordering websites
  • White-label mobile apps
  • Basic loyalty programmes
  • Push notifications

Hungrrr sells itself as a low-cost way into direct ordering. For a takeaway that wants a website and an app with its own logo on it and nothing else, that's a fair pitch.

What Is Flipdish?

Flipdish is restaurant technology used by thousands of restaurants, takeaways, QSRs and multi-site groups in the UK, Ireland and further afield.

It covers:

What matters is how those pieces connect. An order from the app, the website, the kiosk or the phone lands in the same place, goes through the same POS and shows up in the same reports. Flipdish isn't an ordering widget you bolt onto whatever till you already have.

Feature Comparison

FeatureHungrrrFlipdish
Branded website ordering✓✓
Branded iOS and Android apps✓✓
Restaurant POS system✗✓
Self-service kiosks✗✓
AI phone ordering✗✓
AI marketing tools✗✓
Customer loyalty programmeBasicFull
Multi-location managementLimited✓
Delivery management✗✓
Payments processingVia third partyIntegrated
Reporting and analyticsBasicAdvanced

The top two rows match. Everything under them is where the two platforms go different ways.

Online Ordering

Both platforms give you a branded website and app that customers can order from. Hungrrr's ordering works, and if your menu is a page of pizzas, some sides and a few drinks, it'll do the job.

Flipdish goes further on the menu side. You get more control over modifiers, upsells, deals and group orders, and the checkout is built to get people from basket to payment with fewer drop-offs. Think about a pizza order: size, base, half-and-half toppings, extra cheese, a meal deal that swaps the drink for a dip. Every one of those choices is a chance to add a euro or two to the order, or a chance to confuse someone into closing the tab. Flipdish online ordering is set up to push average order value up with prompts at the right moments. Hungrrr doesn't offer the same depth of upsell settings.

Menu complexity is the other big difference. If you have more than one site, lunch prices that change at 5pm, or items that need to disappear from one location's menu but not another's, Flipdish lets you manage it from one place. Hungrrr is a better fit for a single-site menu that doesn't change much.

Mobile Apps

Both build branded apps. The difference shows up after launch day.

With Hungrrr, the app gets built, but maintenance, app store compliance and new features all depend on Hungrrr's own roadmap. As a restaurant, you don't have much say in what comes next.

Flipdish branded mobile apps are maintained on an ongoing basis. Flipdish has far more restaurants and far more app users on its platform, which means more engineers working on it and updates arriving faster. Apple and Google change their rules regularly, and an app that falls behind can get pulled or stop working properly. That's Flipdish's problem to keep on top of, not yours.

The app also plugs into everything else. Push notifications can be targeted at specific customers, loyalty points carry across channels, and marketing automations run off the same customer data. On Hungrrr, push notifications exist, but they're not tied into a wider marketing setup in the same way.

POS Integration

This is the biggest gap between them.

Hungrrr doesn't have its own POS. Orders from your Hungrrr website or app have to be connected to a separate till system, or handled on a separate device. On a quiet Tuesday that's manageable. On a Friday night it means a tablet beeping on the counter, someone keying orders into the till by hand, and the odd order that doesn't sync and doesn't get made. Staff end up switching between screens when they should be making food.

Flipdish has its own fully integrated restaurant POS. Walk-in, online, app and kiosk orders all go into the same system. Kitchen display screens, order management and reporting run off the same platform. There's no third-party integration sitting in the middle waiting to break.

If you're taking any real volume of online orders, this alone is a good reason to pick Flipdish. Fewer devices, fewer handoffs, fewer missed orders.

Kiosks and Dine-In

Hungrrr doesn't offer kiosk hardware or table ordering for dine-in.

Flipdish has self-service kiosks that connect to the same POS and ordering system as everything else. Restaurants that use them tend to see higher average order values. People order more when they're scrolling a screen at their own pace with nobody waiting behind the counter for them to make up their minds, and the kiosk never forgets to ask if they want a drink with that.

If you run any kind of counter service, this is worth looking at. QSRs, pizza places, burger and fried chicken brands, café chains. A queue at the till on a busy lunchtime is lost sales, and kiosks take some of that pressure off staff.

AI Tools

Hungrrr doesn't offer AI tools.

Flipdish has put a lot into AI. The AI phone agent answers calls, takes orders and deals with questions like opening hours or delivery areas, with no staff involved. The AI marketing tools run campaigns automatically, based on what customers do: someone who hasn't ordered in a few weeks gets a nudge, a promotion goes out to the people most likely to use it.

The phone agent is the one most takeaways will notice first. Lots of takeaways still take orders by phone, and the phone rings at exactly the time when nobody has a free hand. Every missed call is an order that probably went to a competitor or a marketplace. The Flipdish AI phone agent picks up every time, and the order goes straight into the POS.

Multi-Location Management

Hungrrr works for single sites and small groups. Its tools for running several locations from one place are limited.

Flipdish is built for groups. You can change a menu across every site at once. Reports split out by location, so you can see which shop is doing what. Permissions work at group level and site level, so a site manager can see their own numbers without seeing everyone else's. Marketing campaigns can go to one location's customers or to the whole estate.

Once you're past two or three sites, doing all of this by hand gets painful fast. Flipdish gives you the central control that Hungrrr doesn't.

Support and Reliability

Both companies say their support is good. Scale makes a difference here, though.

Flipdish supports thousands of restaurant locations. It has bigger engineering and support teams, quicker response times, and a platform that's been through a lot of busy Friday and Saturday nights, bank holidays and big promotional launches.

If your ordering system goes down at 7pm on a Saturday, you lose real money, and you lose it quickly. How stable the platform is matters as much as anything on the feature list.

Pricing

Neither Hungrrr nor Flipdish publishes a standard price list.

Hungrrr is usually pitched as the cheaper option, which makes sense given it does less. Flipdish pricing covers the whole stack.

Comparing monthly subscriptions side by side won't tell you much. What you actually want to compare is the total bill. On one side, Flipdish. On the other, Hungrrr plus a POS, plus a kiosk system if you want one, plus a separate marketing tool, plus the staff time spent answering the phone and typing in orders. Add in the cost of the orders you lose when systems don't talk to each other.

If all you need is a basic website and app, Hungrrr might cost less upfront. Most restaurants that take direct ordering seriously end up needing more than that, and at that point Flipdish works out better value.

Before You Switch

If you're already on Hungrrr and thinking about moving, a few things are worth checking before you sign anything new:

  • How long your current contract runs and what the notice period is
  • Who owns your ordering domain and your app store listings
  • Whether you can export your customer list and order history
  • What happens to loyalty points your customers have already earned

None of these should stop you moving. They're just easier to sort out before the switch than halfway through it.

Which Should You Choose?

Hungrrr makes sense if:

  • You run one independent restaurant with a simple menu
  • You already have a POS you're happy with and don't want to change it
  • You want the most basic online ordering setup for the lowest price

Flipdish makes sense if:

  • You want online ordering, in-store POS and marketing on one platform
  • You have more than one site, or plan to
  • You want kiosks, AI phone ordering or proper marketing tools
  • You want the system behind your ordering to help you sell more, not just take orders

One Platform Instead of Several

Flipdish means you don't have to stitch together four or five suppliers and hope they keep talking to each other. Website, app, kiosk and phone orders all run through one platform, connected to the POS in your kitchen.

If you're on Hungrrr and running into its limits, or you're comparing the two from scratch, Flipdish is the better choice for any restaurant or group that plans to grow.

Talk to Flipdish about moving your restaurant ordering onto one complete platform.